RETURN POLICY

Items purchased on PHIANYC.COM and shipped to a U.S. address may be returned (after approval) to PHIA NYC for return or exchange within 48 hours of receiving the package, which will be marked by FedEx.

To qualify for a return, your piece(s) must be unworn in their original condition and packaging without any signs of wear or damage. Items must be returned by mail with all original packaging (box & pouch included) and packed carefully to ensure the pieces are protected during shipping.

Please email contact@phianyc.com for return requests.

Please make sure to include the following:

• Name
• Address
• Order number
• Reason for return

Approved returns will be credited for the purchase price of your item once the item is received back to us. Please allow up to 10 days for refunds to show up on your original payment method. Refunds will only be given to customers who paid using credit card.

If your return is permitted, you are responsible for shipping the item(s) back and incurring the cost of the return shipment & insurance (if you choose to purchase this). The customer is also responsible for any and all shipping charges on any bounced or undeliverable packages.

PHIA NYC is not responsible for items damaged or lost in return shipping transit.